This usually happens in one or both situations: 1. The user has paid for the e-learnings and is transferring to another institution. 2. The user wants to change the current email/username (usually institution email) to her/his personal email.
Please make sure that you have read the "DPO Protocol for Request to Change Personal Data" before making any changes.
1. Check both Old and New email addresses in the admin tool. If the new email address/username does not exist in our admin tool then you can transfer the e-learnings yourself.
(Refer to the protocol "How to change the Name, email address or username in the admin tool').
2. If both the Old and New email/username have e-learnings, then you need the help of the DEVS team to transfer the e-learnings.
3. Submit a Backlog form via the TEAMS app so the DEVS team can process this.
4. Make sure to add the Work item link in the NOTES section of the ticket for documentation.